Frequently Asked Questions

About Our Yarn

Will my yarn look exactly like the photos?

Not necessarily. We do our best to photograph colors accurately, but colors can appear slightly different depending on lighting, your screen, and the individual skein. Since each skein is hand-dyed, there may also be natural variations between batches.

Are all skeins in the same colorway identical?

No. Even skeins dyed in the same colorway can have slight differences.

What fiber options do you offer?

Our yarn bases may include different natural fibers and blends. Each product listing includes the exact fiber content, weight, and yardage.

How do I know how much yarn I need?

We recommend checking the pattern you are using for its required yardage and comparing that number with the yardage listed on the yarn you're purchasing. When in doubt, ordering an extra skein is usually better than not having enough.

Shipping

When will my order ship?

Each skein of yarn is hand-dyed with care, making every order unique. Because of this process, please allow 4–6 weeks for your yarn to be dyed, packaged, and shipped.

While most orders are completed sooner, this timeframe ensures enough flexibility to maintain quality and consistency in every batch.

How can I track my order?

Once your order has shipped, you'll receive a tracking number by email. Tracking information may take a little time to update after your package is accepted by the carrier.

Caring for Your Yarn

How should I wash my hand-dyed yarn?

Although our yarn is treated to be superwash (washer and dryer safe), our recommendation is to hand wash and dry flat. Due to the nature of hand dyed yarn, some color transfer is possible with highly saturated or dark colors.

Returns & Exchanges

Do you accept returns?

Because each skein is individually hand-dyed and unique to your order, we usually do not accept refunds.

What if my order arrives damaged?

Please contact us as soon as possible after receiving your order and include photos of the damaged packaging and yarn. We'll work with you to resolve the issue.

What if I ordered the wrong color?

If your order hasn't shipped yet, contact us as soon as possible. We'll do our best to make changes before your order is packed.

Wholesale

How can I buy wholesale for my retail store?

Contact liveandletdyeva@gmail.com for information on wholesale. 

Still Have Questions?

Didn't find what you were looking for?

Contact us and we'll be happy to help.

liveandletdyeva@gmail.com